Privacy Policy

How City Legal collects, uses, and protects your personal information.

Introduction

This Privacy Policy explains how City Legal (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our legal services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

City Legal is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us at:

City Legal
Hamlyn House, Beadles Lane
Oxted, RH8 9JJ
Phone: 07835 980504
Email: jonathan.clarke@city-legal.co.uk

Information We Collect

We may collect and process the following types of personal information:

  • Contact details — such as your name, address, email address, and telephone number.
  • Enquiry information — details you provide when you complete a contact form, request a consultation, or otherwise communicate with us.
  • Service information — information relevant to the legal services you ask us to provide, which may include sensitive personal data where necessary for wills, powers of attorney, trusts, or probate matters.
  • Technical data — such as your IP address, browser type, and how you use our website, collected through cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide the legal services you request.
  • To prepare and deliver wills, lasting powers of attorney, trusts, probate, and related services.
  • To communicate with you about your matter and our services.
  • To comply with our legal and regulatory obligations.
  • To improve our website and the services we offer.

Our legal bases for processing your data include your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our business.

Sharing Your Information

We will never sell your personal information. We may share your data with trusted third parties only where necessary, such as professional advisers, the Office of the Public Guardian, HM Courts & Tribunals Service, the Probate Registry, or other organisations required to deliver your legal services. We may also disclose information where required to do so by law.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, regulatory, and professional obligations. Retention periods for legal files are typically determined by professional guidance and statutory requirements.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Access to your information is restricted to those who need it to carry out their work.

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data in certain circumstances.
  • Object to or restrict our processing of your data.
  • Request the transfer of your data (data portability).
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies and similar technologies to help the site function correctly and to understand how visitors use it. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your data, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk.

Last updated: June 2026